Gloria Szabó
- Total activity 268
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 133
Articles
Recent activity by Gloria Szabó-
🤖 Auto QA Setup: Instructions
Writing an Auto QA instruction (which can be also called Auto QA prompting) is like telling (teaching) someone exactly what to do. And in this case, we are teaching Samurai. It is also a fact that ...
-
Restricting the visibility of Kaizo
In this article, you'll find simple steps for managing user access to Kaizo within Salesforce. By following these instructions, you can easily control the visibility of Kaizo for specific users and...
-
AI Mission setup
Setting up weekly Missions for your agents is an exciting but quite a tiring process. Team Lead needs to make sure that: Agent receives a personalized goal based on their previous achievements The...
-
Examples of how Kaizo tools can be used
This article will show you how Kaizo can be used effectively to improve the performance of your Customer Service heroes! Alerts: Let's take Annette as our Team Lead. Annettes' new hire, Marvin, s...
-
1:1 Meeting set up
You have been reviewing the performance of your Agent all week, creating Missions and closely monitoring the results from the Scorecard and QA rating the cases. But what's next? The next step is to...
-
QA Rating tab
Improve your output quality with our fully customizable QA rating. This feature will allow you to: Rate cases based on the criteria you define Leave notes to provide real-time feedback Randomize...
-
Team Scorecard overview
The Team Scorecard will help you quickly get an overview of your team's performance and spot opportunities for improvement on a team level. With Kaizo's Team Scorecard you will: Save time, ditch...
-
🤖 Auto QA: Rating
🌟 Let's elevate your QA game to the next level together with Auto QA! 🌟 🚨Once at least one QA criterion is automated and enabled in Settings -> Quality Assurance, QA raters will notice the followin...
-
Platform and Integrations
You can seamlessly integrate Kaizo with your favorite third-party tools to enhance your workflow efficiency and performance metrics tracking. 🔗 How to connect Kaizo with other third-party tools? ...
-
Mission Status
After setting up Missions for your team, you can monitor progress by looking at the statuses of the Missions. It will help you understand where to focus your attention. Where to find the status of ...