Gloria Szabó
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Recent activity by Gloria Szabó-
Chat Messages
To include chat metrics in your Scorecards, your team has to be working in Salesforce Agent workspace. Kaizo only supports chat metrics for the Salesforce agents workspace. Kaizo supports...
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Non-Chat Messages
What does this metric mean? Non-Chat Messages show the sum of all the Public Replies and Internal Notes that were left by an agent per week. ❗️Note: Chat messages are not included in the N...
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Internal Notes
What does this metric mean? Internal notes show the number of private responses left on the ticket written by an agent per week. ❗️Note: Some of the Internal notes can be created automaticall...
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Public Replies
What does this metric mean? Public Replies show the number of responses to the customers written by an agent per week. The most popular Public Replies metric is email. ❗️Note: Chat messages are ...
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Total vs Average
In Team Scorecard, when visiting for a quick glimpse of the latest team's results, you may notice the aggregated results in the form of Total and Average. 👉 For some metrics, such as Total Case...
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Introduction into Dõjõ
Welcome to Dõjõ house, the place where you can check your progress as a Customer Support hero! 🧐What can I see in this house? Depending on your role in Kaizo, you will have different views inside...
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Introduction into Missions
Welcome to the Mission Center, the place where you do your weekly planning and set goals for your team! Where can this house be found? Let's have a look at the things you can find inside! How ca...
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Roles and their meaning
In order to ensure a smooth Workflow in your team, one of the first things that you need to do is assign the right Roles for each of your team member. When installed, Kaizo automatically creates op...
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Integration of Amazon Connect
You can seamlessly integrate Kaizo with Amazon Connect to enhance your workflow efficiency and performance metrics tracking. 🔗 How to connect Kaizo with Amazon Connect? Kaizo Settings -> Platf...
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Introduction into Arena
The Arena is a place where agents can showcase their achievements and accomplishments of the Missions! 🧐 What would I see in the Arena house? Arena is a place where the agents can overview the ...