Gloria Szabó
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Articles
Recent activity by Gloria Szabó-
Introduction into Dõjõ
Welcome to Dõjõ house, the place where you can check your progress as a Customer Support hero! 🧐What can I see in this house? Depending on your role in Kaizo, you will have different views inside...
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Introduction into Missions
Welcome to the Mission Center, the place where you do your weekly planning and set goals for your team! Where can this house be found? Let's have a look at the things you can find inside! How ca...
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Roles and their meaning
In order to ensure a smooth Workflow in your team, one of the first things that you need to do is assign the right Roles for each of your team member. When installed, Kaizo automatically creates op...
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Integration of Amazon Connect
You can seamlessly integrate Kaizo with Amazon Connect to enhance your workflow efficiency and performance metrics tracking. 🔗 How to connect Kaizo with Amazon Connect? Kaizo Settings -> Platf...
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Introduction into Arena
The Arena is a place where agents can showcase their achievements and accomplishments of the Missions! 🧐 What would I see in the Arena house? Arena is a place where the agents can overview the ...
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Get started with the Team House
Get started with the Team House Accelerate your team performance by providing real-time feedback when it matters most! 🏠 The Team House provides a dedicated space for you and your agents to identi...
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Introduction into the QA House
Welcome to the QA House, a place where all your post-QA processes are handled, and preparation for a team or individual agent meetings is done! The Quality Assurance processes have sever...
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Introduction into the Scorecard
Welcome to our Analytics and Reporting house — Scorecards! This is the best way to overview performance on both levels: Individual and Team. Let's get started! Where is this house located? It's no...
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🤖 Auto QA: Setup
🚨To get started with the Auto QA feature, make sure you've completed the following steps Ensure that the External Samurai is enabled. You can find instructions on enabling the External Samurai fea...
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Customer Sentiment metric
When opening a random case, it can be challenging to quickly assess how the case unfolded and whether the agent's performance aligned with our expectations. While the CSAT result provides some info...