Elizabet Plepis

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Activity overview

Latest activity by Elizabet Plepis
  • Elizabet Plepis created an article,

    📣 Update: More Metrics inside the Mission Center

      Missions have become an essential tool for most Customer Support teams using Kaizo — it helps Team Leads communicate goals, set tasks, and keep Agents motivated!  If you and your team are active ...

  • Elizabet Plepis created an article,

    📣 Release: Permission to QA rate tickets

    Quality Assurance is a vital part of any business and Customer Support is not an exception.  You want to make sure that the agents who represent your company keep the company's standards high — tha...

  • Elizabet Plepis created an article,

    📣 Release: Onboarding flow

    Are you new to the Kaizo Platform and the tools we offer? Or maybe you are an existing customer but your team recently got bigger? Do you have difficulties understanding how our Platform works and ...

  • Elizabet Plepis created an article,

    How to provide constructive feedback?

    When talking to your Agent in your 1:1 Meetings, it is important to provide feedback about their work. Proper feedback will help your Agents: Become aware of the mistakes made Understand opportuni...

  • Elizabet Plepis created an article,

    What happens post QA rating?

    Now you know how to choose the best QA template for your team and how to QA rate tickets — but what comes after the QA rating was given?    1. Review the Agent's QA results for a rated ticket Have ...

  • Elizabet Plepis created an article,

    Mission Status

    After setting up Missions for your team, you can monitor progress by looking at the statuses of the Missions. It will help you understand where to focus your attention.   Where to find the status o...

  • Elizabet Plepis created an article,

    1:1 Meeting set up

    You have been reviewing the performance of your Agent all week, creating Missions and Alerts, closely monitoring the results from the Scorecard and QA rating the tickets.   But what's next?   The n...

  • Elizabet Plepis created an article,

    Prepare for a 1:1 meeting

    It's important to always stay in contact and clearly communicate with your team mates. Apart from the group meetings, where you can announce any updates or team achievements, you would also benefit...

  • Elizabet Plepis created an article,

    How can coaching help my agents to become CS champions?

    When working in a big team with a lot of Agents, you want to get an opportunity to have a short 1:1 chat with each of them on a regular basis. Both Team Leads and Agents can benefit a lot from part...

  • Elizabet Plepis created an article,

    Coaching Card creation

    Coaching Cards are the best tool inside Kaizo for Team Lead and Agent communication. Enabling you to leave appreciation notes, set individual tasks, and improve performance — Coaching Cards make an...