Ranjith

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Recent activity by Ranjith Recent activity Votes
  • Facebook channel

    These are tickets marked by Zendesk as Facebook.

  • Help Center

    These are tickets marked by Zendesk as Help Center.

  • API Channel

    These are tickets marked by Zendesk as API.

  • Web Widget

    These are tickets marked by Zendesk as Web Widget. 

  • Chat

    Chat metric is the Chat channel according to Settings in Dōjō.

  • Talk

    Talk metric is the Phone channel according to Settings in Dōjō. Corresponds to Zendesk Talk. 

  • Email

    Email metric is the Email channel according to Settings in Dōjō.

  • Total Comments

    Total Comments show how many public replies and internal notes an agent has submitted per week. 

  • Private Comments

    Private Comment represent the number of internal notes written by an agent per week. Every internal note an agent leaves on a ticket is counted as ONE private comment. 

  • Public Comments

    Public Comments show the number of public replies written by an agent per week. Every public reply an agent sends is counted as ONE public comment.