Ranjith

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Activity overview

Latest activity by Ranjith
  • Ranjith created an article,

    Getting started with the Team Scorecard

    The team scorecard will help you to quickly get an overview of your teams performance and spot out opportunities for improvement on a team and individual level. With Kaizo's team scorecard you will...

  • Ranjith created an article,

    How to correct a Negative Response Rate (NRR)

    Any negative rating that an agent receives from a customer can be corrected and overturned by a Team Lead or any team member that has been assigned this permission. To learn more about customizing ...

  • Ranjith created an article,

    Game Engine

    What is the Game Engine? Kaizo's unique points systems in the Game Engine will help you improve the overall skills of your team members by rewarding them with points for their actions in Zendesk. T...

  • Ranjith created an article,

    How to set up QA rating?

    Get started with QA feature by defining your own rating criteria.  To set up your QA rating criteria: - copy in a separate spreadsheet and fill in this template  - send it to us at support@kaizo.co...

  • Ranjith created an article,

    Assessment Week

    The first time someone enters Kaizo and is activated on the Dojo they will enter the Assessment week which will evaluate your skill performance based on your quality, productivity and speed. It's a...

  • Ranjith created an article,

    Dojo

    Dojo is an agent's personal training center. A dashboard with an overview of points, goals and achievements. Agents use this space to set personal goals, upgrade their skills in terms of speed, qua...

  • Ranjith created an article,

    Getting Started with Kaizo (Agents)

    In this article you will find the information you need to get started with Kaizo. Welcome to Kaizo, the platform that will help you go from support agent to Support Hero! As soon as you enter the K...

  • Ranjith created an article,

    Getting Started with Kaizo (Account owners)

    In this article we will give you all the information you need to get started with Kaizo for you and your agents. Welcome to Kaizo, your performance management platform that provides a gamified expe...

  • Ranjith created an article,

    Ninja Leveling Process

      The agent’s Avatar now levels up based on their natural career progression. We call this dynamic leveling! This means the levels will accurately reflect, at any point in time at what skill/exper...

  • Ranjith created an article,

    How to Set your Personal Goals (Agents)

    Want to start your week off right?  At the beginning of each week, agents set their personal goals based on the number of points they would like to challenge themselves to achieve per hour based on...