Getting Started

Initial Set up

• How to install Kaizo
• Assign roles to your team
• New Role in Kaizo
• Separate agents into teams
• Customize the Scorecard
• Customize the ticket view

See all 7 articles

QA and how to set it up

• How to set up a QA scorecard in Kaizo?
• What is the best QA scorecard for my team?
• Quality process overview
• Ticket funnel setup
• IQS target setup
• What happens post QA rating?

Coaching with Kaizo

• How can coaching help my agents to become CS champions?
• Coaching overview
• Coaching Card overview
• Prepare for a 1:1 meeting
• How to provide constructive feedback?

Notifications inside Kaizo

• Inbox