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  1. Kaizo
  2. Getting Started

Getting Started

Initial Set up

  • How to install Kaizo
  • Scorecard setup
  • Assign roles to your team
  • New Role in Kaizo
  • Separate agents into teams
  • Create custom channels
See all 8 articles

QA and how to set it up

  • How to set up a QA template in Kaizo?
  • What is the best QA template for my team?
  • QA overview
  • How to rate tickets?
  • What happens post QA rating?

Coaching with Kaizo

  • How can coaching help my agents to become CS champions?
  • Coaching overview
  • Coaching Card overview
  • Prepare for a 1:1 meeting
  • How to provide constructive feedback?

Performance improvement Tips

  • How can Kaizo help improve the performance of my team?
  • Roles and their meaning
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