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Kaizo
Getting Started
Getting Started
Initial Set up
How to install Kaizo
Scorecard setup
Assign roles to your team
New Role in Kaizo
Separate agents into teams
Create custom channels
See all 8 articles
QA and how to set it up
How to set up a QA template in Kaizo?
What is the best QA template for my team?
QA overview
How to rate tickets?
What happens post QA rating?
Coaching with Kaizo
How can coaching help my agents to become CS champions?
Coaching overview
Coaching Card overview
Prepare for a 1:1 meeting
How to provide constructive feedback?
Performance improvement Tips
How can Kaizo help improve the performance of my team?
Roles and their meaning