Getting Started

Initial Set up

• How to install Kaizo
• Scorecard setup
• Assign roles to your team
• New Role in Kaizo
• Separate agents into teams
• Create custom channels

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QA and how to set it up

• How to set up a QA template in Kaizo?
• What is the best QA template for my team?
• QA overview
• How to rate tickets?
• What happens post QA rating?

Coaching with Kaizo

• How can coaching help my agents to become CS champions?
• Coaching overview
• Coaching Card overview
• Prepare for a 1:1 meeting
• How to provide constructive feedback?

Performance improvement Tips

• How can Kaizo help improve the performance of my team?
• Roles and their meaning