Getting Started

Initial Set up

• How to install Kaizo
• Scorecard setup
• Assign roles to your team
• New Role in Kaizo
• Separate agents into teams

QA and how to set it up

• How to set up a QA template in Kaizo?
• What is the best QA template for my team?
• QA overview
• How to rate tickets?
• What happens post QA rating?

Coaching with Kaizo

• How can coaching help my agents to become CS champions?
• Coaching overview
• Coaching Card overview
• Prepare for a 1:1 meeting
• How to provide constructive feedback?

Notifications inside Kaizo

• Alerts : Real-time notifications on Team Performance
• Inbox - Proactively monitor performance