QA rating has become an important part of our everyday workflow — Team Leads and QA Experts have better control over the Quality Results of their teams, while Agents have the opportunity to get feedback on their work in real-time.
The only problem here was that you had to wait for a ticket to be Solved by your agent!
No worries — now you have an opportunity to rate any ticket you want in real time, even if it is still Open!
You can see more details on what type of tickets are you going to rate:
Handled, but not yet solved:
Let's now take the QA rating to a whole new level with more proactive feedback to our Customer Support Heroes!
More information on how to QA rate tickets can be found in this link.