Has the Mission setup become part of your everyday workflow?
Have you noticed that your agents are more interested in Mission achievement?
Do you want to take it to the next level?
Try Channel-Based Missions for your agents!
Now you can not only choose different KPIs when setting up the goal for your agents to achieve, but also specify what Channel (Email, Chat, Phone call, etc.) you are measuring this week!
Learn more about Channel-based Missions here!