How to set up QA rating?

Provide real-time feedback to your agents and improve service quality with Kaizo Quality Assurance solution. The QA feature is available for each agent in their own agent scorecard. 

Benefits of QA with Kaizo: 

• Ditch your spreadsheets! 
• Real-time feedback to your agents
• Real-time data vs deferred data 
• Do everything in place 
• Do more reviews within the same time
  
  

Ready to get started?  Set up the QA feature by defining your QA criteria: 

To set up your QA rating criteria:

1) copy in a separate spreadsheet and fill in this template

2) send it to us at support@kaizo.com 

Once you've sent it, we will confirm we've received it and reach out if we need any additional information. We will notify you once your customized QA rating criteria are set, so you can start rating the tickets. 

Click here to learn how to QA rate your tickets with Kaizo.