In this article we will give you all the information you need to get started with Kaizo for you and your agents.
Welcome to Kaizo, your performance management platform that provides a gamified experience to transform your team’s metrics into powerful insights.
With Kaizo you will:
- Improve productivity and manage more agents per team lead
- Increase service quality and efficiently scale
- Guide agents towards improving their skills and self-managing their goals
- Boost engagement and retain higher-performing agents longer
Everything in Kaizo is accessible through the village:
As an admin you have access to:
The scorecard where you can find all the real-time metrics
The arena for an overview of your team and their performance
The dojo, the agents personal training centre
The game engine to set the points accordingly to your goals and KPIs
Your agents will have access to another part of Kaizo, the Dojo this is where your agents will start their assessment week.
The assessment week enables Kaizo to benchmark their performance, at the end of the week you and the agents will know their skill output per hour for quality, speed and productivity. Over their first 7 days on the platform, agents will undergo an onboarding and skill evaluation program. This does not require any extra effort as agents will work as normal in Zendesk.
- Activate your agents: add and activate your agents to Kaizo for them to start their assessment week. You can do this in the settings under People & Permissions.
- Notify your agents to start their assessment week: agents will follow an in-app onboarding that will last 7 days per agent (starting from the day their personal onboarding starts).
- Check the Arena: Agents that have completed their assessment week will be visible in the Arena, your teams' overview. Here you will be able to see which agent has committed to their goal and which still needs a bit of your support.
You now have a 4-week free trial to our gamification platform. This includes access to Dojo, Arena and Scorecard features.
Ready to get started? Activate your agents in the app!