The first time someone enters Kaizo and is activated on the Dojo they will enter the Assessment week which will evaluate your skill performance based on your quality, productivity and speed.
It's a great introductory training to Kaizo and over your first 7 days on our platform, you will undergo an onboarding and skill evaluation program.
This does not require any extra effort as agents will work as normal, answering Zendesk tickets.
Whilst doing so, you will be guided by our Sensai, an in-app avatar that acts as your personal guide throughout your Kaizo journey. The Sensai will teach you everything you need to know to get started on our platform. From setting your personal goals, evaluating your skill evolution and how to progress your performance.
Throughout the assessment week you will receive points and artefacts for your performance based on quality, productivity and speed. Based on the amount of hours you have worked and the amount of points you have collected we will calculate at the end of the week your skill performance per hour to give you a base from which you can begin to set your weekly goals to continually improve your own skills.