Engagement is not a new challenge for customer service. This industry is known for repetitive work, the necessity to deal with negative customer feedback and unclear goals. With the help of gamification Kaizo helps agents engagements with:
- the presence of clear goals
- the feeling of accomplishment and ownership of your actions
- sense of competition with yourself or with colleagues
- motivation driven by the opportunity to get reward and recognition
How does Kaizo add gamification to an agents everyday routine?
Dojo is an agent's personal training centre. A dashboard with an overview of points, goals and achievements. Agents use this space to set personal goals, upgrade their skills in terms of speed, quality and productivity and level up their avatar.
Features within the Dojo
Setting up personal Goals - An agent’s Dojo is their personal space from which they can set up their week’s goals based on their previous week’s achievements.
Personal Skill Evolution- Dojo provides agents with real-time and historical insights based on points and levels to help them track their weekly performance in terms of speed, quality, and productivity.
Level-up & customize avatar- Dojo is the training space of an agent’s ninja avatar. As agents earn points for their performance, their avatar will level-up and receive new custom outfits and gadgets.