Repeat Contact Rate represents the percentage of solved tickets that have been reopened by a client.
Which tickets are included? All re-opened tickets which have an end-user comment as well as a public agent comment and were previously solved
Repeat Contact Rate represents the percentage of solved tickets that have been reopened by a client.
Which tickets are included? All re-opened tickets which have an end-user comment as well as a public agent comment and were previously solved
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