Handling Time (Comments/h) Shaakirah July 29, 2019 12:23 Updated Handling Time shows how many comments (Total Comments) an agent writes in average per Zendesk working hour. Related articles Mean/Median Avg. Reply Time Mean/Median Avg. First Reply Time How to set up QA rating? How to Set your Personal Goals (Agents) Customer Satisfaction Comments 0 comments Please sign in to leave a comment.