Handling Time (Comments/h) Ranjith July 29, 2019 12:23 Updated Handling Time shows how many comments (Total Comments) an agent writes in average per Zendesk working hour. Related articles Mean/Median Avg. Reply Time Mean/Median Avg. First Reply Time Negative Response Rate (NRR) How to set up QA rating? How to Set your Personal Goals (Agents) Comments 0 comments Please sign in to leave a comment.