Handling Time (Comments/h) Elizabet Plepis July 29, 2019 12:23 Updated Handling Time shows how many comments (Total Comments) an agent writes in average per Zendesk working hour. Related articles Mean/Median Avg. Reply Time Mean/Median Avg. First Reply Time Best practices Team Scorecard How to set up QA rating? Customer Satisfaction Comments 0 comments Please sign in to leave a comment.